Cancellation & Refund Policy

Last Updated: June 13, 2026

At Shortlet Kings Concept, we strive to provide a smooth booking experience for both guests and hosts.
This Cancellation and Refund Policy outlines the terms governing booking cancellations, refunds, and related matters.

1. Booking Cancellations

Guests may cancel their reservations subject to the cancellation terms applicable to the booked property.
Cancellation requests must be submitted through the platform or approved communication channels.

2. Refund Eligibility

Refund eligibility may depend on:

• The property’s cancellation policy.
• The date and time of cancellation.
• The scheduled check-in date.
• Payment verification status.
• Applicable service and processing fees.

3. Non-Refundable Charges

The following charges may be non-refundable:

• Payment processing fees.
• Platform service fees.
• Government taxes and statutory charges.
• Any fees specifically identified as non-refundable during booking.

4. Host Cancellations

If a host cancels a confirmed reservation, Shortlet Kings Concept may assist the guest in obtaining a refund
or finding suitable alternative accommodation, subject to availability.

5. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on banks, payment gateways, and financial institutions.

6. No-Show Policy

Guests who fail to check in without prior notice may not be eligible for a refund unless otherwise stated
in the property’s cancellation policy.

7. Early Departure

Guests who choose to leave before the end of their reservation period may not be entitled to a refund for unused nights,
unless approved by the host or required by applicable law.

8. Fraud Prevention

All refund requests may be reviewed and verified. Shortlet Kings Concept reserves the right to refuse refunds
where fraudulent activity, abuse, or violation of platform policies is suspected.

9. Force Majeure

Events beyond reasonable control, including natural disasters, government restrictions, public emergencies,
internet outages, or other unforeseen circumstances, may affect bookings and refunds.
Such cases will be reviewed individually.

10. Changes to This Policy

Shortlet Kings Concept reserves the right to modify this Cancellation and Refund Policy at any time.
Updated versions will be published on this website.

11. Contact Us

If you have any questions regarding cancellations or refunds, please contact our support team through the contact information provided on our website.

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